TERMS AND CONDITIONS

By taking lessons with Emma at Excelerate, you automatically agree to these Terms & Conditions:

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Lessons & tests

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• You must inform me if there is any reason why you cannot drive safely or legally. This includes the loss of your valid driving licence, and also includes but is not limited to, being under the influence of drink or drugs, including prescribed medication that may affect your ability to drive.

  
  

• Please ensure that you are medically fit to drive. If you have any medical condition and you are not sure if your ability to drive is affected, please speak with your doctor and the DVLA to report any notifiable medical condition.

  
  

• You must be able to read a number plate from a distance of 20 metres.

  
  

• I reserve the right to refuse to take you to your driving test if: you haven't told me when your driving test is and therefore I am unavailable,  you haven't moved your driving test date when I advised you to, or if I believe you are not up to test standard and therefore unsafe to be driving the tuition car by yourself on test. I will discuss this within plenty of time and explain the options available to you.

  
  

• If I book your test for you, the test will belong to Excelerate and I reserve the right to cancel your test at any given time. Once you have paid for your test, the test will then belong to you and I will only cancel or move it upon your request. 

  
  

• I can offer you free access to Theory Test Pro so that you can prepare for this test.  You will need to supply your email address.

  
  

Cancellations & Punctuality

• If you cancel your lesson with less than 48 hours notice, you will be liable for the cost of your lesson.

  
  

• When I arrive for your lesson, if my car cannot be seen from your location, I will text you and/or ring you. If you have still not arrived or contacted me within 15 minutes, your lesson will be cancelled and charged as above.

  
  

• If you are late for your lesson, your lesson time will be reduced as I cannot be late for my next lesson. You will still be charged the full price of the lesson, as this is considered 'cancelling' part of your lesson with less than 48 hours notice.

  
  

• If I have to cancel your lesson through no fault of my own, for circumstances such as mechanical breakdown of the tuition car, bad weather, heavy traffic, or the previous pupil’s lesson or driving test has overrun for unavoidable reasons, and it means I cannot arrive at your lesson within good time, I will rearrange your lesson for the next available, mutually convenient, date and time. 

  
  

• If I feel your behaviour or attitude whilst driving is threatening, dangerous, or compromises safety, I reserve the right to cancel the lesson in progress and any future lessons.

  
  

Payment & Refunds

• Your hourly lesson rate or 10 hour block booking rate is as agreed at the time of booking. 

  
  

• Payments can be made in the form of bank transfer or using an Excelerate gift voucher.

  
  

• Payments must be made on or before the day of the lesson.

  
  

• Block booking payments must be made up front and before the first lesson commences.

  
  

• A refund cannot be issued for any lessons already taken. If you are dissatisfied for any reason, please speak to me directly.

  
  

• If you have paid for a block booking and wish to discontinue lessons for any reason, I can refund the remaining hours at the hourly price that you paid for them.

  
  

Accidents & The Law

• I  will make every effort to avoid damage and accidents and I appreciate that accidents may happen as you are learning to drive.  However, if I believe you were driving in a dangerous manner or ignoring my instructions and actual damage is caused to the tuition car, you may be expected to contribute towards the repairs cost (ie. tyres).

  
  

• I  will make every effort to avoid you breaking the law or committing any traffic offence – by using dual controls such as giving verbal instruction, taking the steering wheel or using the dual control pedals where necessary to avoid dangerous situations or accidents. However, I cannot accept any responsibility for you breaking the law – this includes speeding, traffic offences, regulations, or laws that you could break whilst driving. Any fines or penalties are legally the sole responsibility of the driver. It is an offence if I fail to give the driver’s details to the police when asked to provide information as to who was driving at the time of an offence.

  
  

Data Protection

• In line with the GDPR, by you taking driving lessons with Excelerate, you automatically consent and agree to me holding your personal information, such as:

  
  

• Name, address, contact information, and date of birth

  
  

• Driving licence number

  
  

• Records of driving progress

  
  

• Medical conditions that affect your ability to drive

  
  

• Driving test information 

  
  

• Pictures taken during driving lessons or upon passing your test (with your permission)

  
  

• Receipts of payments

  
  

• In car video recording of lessons for professional development purposes (with permission).

  
  

• Information is held in line with the Data Protection Act 1998 and GDPR rules.

  
  

• We hold your information for the purpose of being able to provide good quality driving lessons to you.

  
  

• All information is secured on my phone or computer which is password protected.

  
  

• I can assure you that I do not pass your information on to anyone without your prior permission and agreement. If there is a need to share your information (such as booking tests on your behalf with the DVSA etc.), I will inform you first and ensure that you give me your consent and permission.

  
  

• You have the right to see any information I hold about you.

  
  

• You have the right to ask me to destroy any information I hold about you.